CTC Marine & Leisure Wins 2025 Mercury CSI Award

CTC Marine & Leisure Wins 2025 Mercury CSI Customer Services Award

We’re proud to announce that CTC Marine & Leisure has been named a 2025 Mercury CSI Customer Services Award Winner, recognising outstanding customer satisfaction and after-sales service within the marine industry.

This prestigious award, presented by Mercury Marine, places CTC Marine & Leisure among the very best Mercury dealers worldwide for customer service excellence.

What Is the Mercury CSI Customer Services Award?

The Mercury CSI (Customer Satisfaction Index) Award is one of the most respected honours in the marine industry. It is awarded only to dealerships that consistently achieve exceptional customer feedback scores following Mercury servicing and support.

Unlike marketing-led awards, the CSI programme is based entirely on verified customer surveys, making it a true reflection of real-world service quality.

• To win this award, a dealership must demonstrate:
• Consistently high customer satisfaction scores
• Professional, knowledgeable marine technicians
• Reliable servicing and warranty support
• Clear communication and customer care throughout the service process

Why This Award Matters to Our Customers

Winning the 2025 Mercury CSI Award confirms CTC Marine & Leisure’s commitment to delivering dependable, high-quality marine servicing you can trust.

For our customers, this means:

• Expert Mercury outboard servicing
• Manufacturer-approved diagnostics and repairs
• Honest advice and transparent communication
• Award-winning customer experience

Whether you own a single outboard or manage a full fleet, our team is dedicated to keeping you on the water with confidence.

A Huge Thank You to Our Customers

This achievement wouldn’t be possible without the continued support of our customers. Your feedback, trust and loyalty directly contribute to awards like this, and we’re incredibly grateful to everyone who took the time to complete a Mercury customer satisfaction survey.

Your feedback helps us continually improve and maintain the high standards that earned us this recognition.

Continuing Our Commitment to Service Excellence

Winning the 2025 Mercury CSI Customer Services Award is a milestone we’re extremely proud of, but it doesn’t change our focus. We’ll continue to invest in:

Ongoing Mercury technician training

Modern diagnostic equipment

Efficient turnaround times

Exceptional customer service, every visit

If you’re looking for award-winning Mercury servicing, expert advice or trusted marine support, CTC Marine & Leisure is here to help.

Visit CTC Marine & Leisure Today

Contact our team to book your next service or to find out why we’re a 2025 Mercury CSI Award-winning dealership.